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These terms set out the rules that govern your account at 3tbd — what we commit to, what you agree to, and how disputes or changes are handled. Access to and use of this platform depends on your local law and eligible region, so read these terms carefully before proceeding.
By creating or continuing to use an account on this platform, you confirm that you have read and accepted these terms in full. These terms apply to every interaction with the platform — browsing, account registration, deposits via bKash or Nagad, withdrawals via Rocket or Bank Transfer, gameplay sessions, and any support requests you submit. Availability of the platform and its services is subject to your local jurisdiction and the eligibility requirements set out here. We may update these terms at any time; continued use of your account after a posted update constitutes acceptance. If you disagree with a change, you should stop using the account and contact our support team to close it. Nothing in these terms removes rights you hold under applicable local law. Where a section conflicts with a mandatory legal provision in your jurisdiction, that provision takes precedence for you specifically. All account and transaction records are governed by these terms alongside any supplementary policy pages published on this site. Payment context: deposits and withdrawals processed through bKash, Nagad, Rocket, or Bank Transfer are each subject to the transaction limits, verification steps, and processing conditions displayed in your account wallet at the time of the transaction.
Deposit and withdrawal flows via bKash are subject to the limits and verification steps shown in your account wallet.
Nagad transactions are processed under the conditions displayed at the point of transfer inside your account.
Rocket payment routes follow the same account-wallet verification path and are subject to applicable regional availability.
Bank Transfer withdrawals require the account details on file to match your registered profile before processing begins.
Not every interaction with 3tbd sits under the same policy clause. This section maps what these terms cover and what falls outside them, so you know exactly where to look when a question comes up.
Covers login credentials, session activity, device authorisation, and account suspension or closure procedures. Any access dispute is handled under this policy.
Covers deposits, withdrawals, wallet balances, and chargebacks processed through the platform's configured payment routes including bKash, Nagad, Rocket, and Bank Transfer.
Covers games, lobby pages, promotional notices, and any material published directly on this platform. Content availability may vary by eligible region.
Payment providers, game studios, and external links each operate under their own terms. Our policy covers your account relationship with us, not the internal policies of third parties.
These terms are not just obligations — they also describe what you can request from us. If information held on your account is incorrect, you have the right to ask for a correction. If you want to review the transaction history or session records tied to your account, you can access them directly in the signed-in account area under your wallet and activity tabs. Questions about how a specific policy clause applies to your situation can be directed to our support team, which is reachable via the contact routes listed on this site. Should you wish to close your account or request that your data no longer be used, you can submit that request through the same support route; we will confirm receipt and guide you through the steps shown on the account closure page. We aim to respond to written policy questions in a reasonable timeframe, though we do not commit to a specific resolution window that we cannot consistently back with evidence.
Open your signed-in account area and navigate to the activity or wallet tab to see a full log of deposits, withdrawals, and session events.
Submit a correction request through the support contact route if your registered name, payment details, or contact information needs updating.
Use the published support channel to ask about any clause in these terms. Reference your account ID so we can respond with context specific to your record.
Contact support to initiate account closure. Follow the steps shown in the closure flow; any remaining wallet balance is handled per the withdrawal conditions in your account.
If a clause in these terms raises a question or you need to act on a right described above, use the contact routes published on this site. We do not publish operating hours or response-time commitments we cannot verify.
The live chat button in the site header connects you directly to a support agent. Use this route for account-specific questions about these terms.
Send written policy enquiries to the email address published on the Contact page. Include your account ID and the specific clause or transaction you are asking about.
The Help Centre lists published policy pages and common account questions. Check there first — many terms queries are answered without needing to contact an agent.
Knowing how your information is handled is part of understanding these terms. Account data, wallet records, and session logs are retained for the period required by the applicable legal and financial obligations in your jurisdiction. We do not share your personal account details with third parties except where required to process a payment through bKash, Nagad, Rocket, or Bank Transfer, or where required by law. Cookie usage on this platform is covered in the separate Privacy Policy page; by continuing to use your account, you accept cookie use as described there. If you want to request changes to the data held on your account, or ask how long specific records are kept, you can raise that through our published support routes.
We keep account and transaction records for the period required under applicable financial and legal obligations. The retention period for your specific region is shown in the Privacy Policy.
Cookies support account sessions, wallet state, and site performance. Full details of what we store and how long are published in the Privacy Policy linked in the site footer.
Your account is secured through the login credentials you set. We do not ask for your password over chat or email — any such request should be reported to support immediately.
To request a correction, deletion, or restriction on how we hold your data, contact the support team via the published email route with your account ID and the specific request.
These questions cover what we hear most often when account holders review the terms and conditions. If yours is not here, reach out through the support routes listed on this page.
These terms apply to all account holders. Whether the platform is available in your specific location depends on local law and the eligible regions we currently support. Check the eligibility section in your account or contact support if you are unsure.
We post the updated version on this page with a revised date. Continuing to use your account after that date means you accept the new terms. If you disagree, stop using the account and contact support to request closure before the effective date.
Yes. Open the activity or wallet tab in your signed-in account area — the full record of deposits, withdrawals, and session events is there. For a formatted export or records outside that view, submit a request through the published support email.
Deposits and withdrawals through bKash and Nagad are covered by these terms alongside the transaction conditions shown in your account wallet at the point of transfer. The payment provider's own terms also apply to the processing side of the transaction.
Raise it through the live chat or email support route listed on this page. Include your account ID and the specific transaction or event in question. We will review the record against the applicable clause and respond with our findings.
Contact support via live chat or email and request account closure. Follow the steps shown in the closure flow. Any wallet balance remaining at closure is handled according to the withdrawal conditions applicable to your account at that time.